Terms & Conditions

By accessing or using Claireville Alpaca Services you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

In these terms and conditions the use of the phrase “alpaca experiences” is generally meant as “Alpaca Walks, Alpaca Meet & Greets, Farm Tours” and customer is referred to here as “you”, “your”.

Purchases

If you wish to purchase any product or service made available through Claireville Alpaca you may be asked to supply certain information relevant to your Purchase/Service including, without limitation, your name, email address, telephone number and financial information including credit/debit card details.

We have the right to reschedule any alpaca experience at our discretion. The reason for the reschedule would most likely be animal health, extreme weather and staff considerations.

If you purchased any gift vouchers then the date of expiry is six months from date of purchase. All vouchers will be checked against purchase receipt if needed.

Cancellation

You have the right to cancel your alpaca experience and will be given a full refund if this is done forty-eight hours prior to the day of your alpaca experience. If you cancel under the forty-eight hours then only a fifty per cent refund will be given.

No refunds will be given if you do not show up for your alpaca experience.

Reschedule

You can reschedule your alpaca experience at any time by emailing us at info@clairevillealpac.co.uk and you must give us a minimum of forty-eight hours noticed to do so.

Risk Assessment

Please be aware you have booked an alpaca experience and they are wild animals so there are some risks involved.

Handlers are well aware of the risks and how to prevent them. Here are the risks involved and instruction should be read and adhered to.

  • Zoonotic Disease – Hand washing is essential to prevent the spread of Zoonotic Disease.
  • Spooking – Using quiet voices and slow movements minimise the risk of spooking.
  • Spitting – Annoying the alpaca may lead to spitting.
  • Nipping – Alpaca’s do not have the tooth structure to bite but can nip if not fed with a flat palm.
  • Kicking – Do not sneak up on the alpaca or grab them from behind.

Dress Code

You should be aware your alpaca experience is through the countryside and therefore you should dress appropriately. We would suggest wellington or walking boots and outdoor clothing. We can not be held responsible should you damage any of your clothing during the alpaca experience.

Parking

When you park your vehicle at our farm then you should be aware that we are not responsible for any damage that it incurs. So please do not leave any valuables in your vehicle.

Terms & Conditions Amendments

Please note we have the right to change the terms and conditions at any time if needed.

Contact Us

Should you need more clarification on our terms and conditions then please email us at info@clairevillealpaca.co.uk